Shipping policy
Where will my design be printed?
Printed in the UK and mainland Europe, USA and worldwide.
Where can you ship to?
Anywhere in the world! We have global fulfilment coverage and there’s nowhere we are not able to send orders.
Do all orders have a tracking number?
Tracking availability varies and will depend on the country you are in and the product type you order.
What are your dispatch times?
Dispatch times vary between different product types and in different time zones. Most tend to be 1-4 days to dispatch.
Once shipped most products typically arrive within 24-48 hours.
How much will it cost to ship my order?
Price will be calculated at checkout.
Do you ship to P.O. addresses?
In the majority of cases we can ship to P.O. Box addresses. However couriers like FedEx, UPS and DPD cannot deliver to these types of addresses, and framed prints and canvases are often too big to go to P.O. Boxes (other than in Australia).
Why hasn’t my order been delivered yet?
Factors which could delay delivery times include:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
- Postal strikes
- Other adverse conditions (such as storms and natural disasters)
If an order is outside the expected delivery window then please contact info@highlandartworks.org.uk for additional information.
What happens if a product is damaged in transit?
We ask for a photo of the damaged goods, and then we will arrange replacement.
Where will my order be shipped from?
Upon receiving your order, the system automatically routes it to the fulfilment centre nearest to you for printing, packing and shipping, resulting in shorter shipping distances, faster delivery times and less environmental impact.
PLEASE NOTE: International customers are responsible for covering any duties & taxes applied by their own country of residence, Highland Artworks cannot be held responsible for such charges.